Utility Account Validation Error and Prevention

• We have recently added a data validation rule on the “Utility Account” field in the Customer Enrollment Platform (Salesforce). This rule requires that the utility account number contains:  

• • • 11 digits and starts with a “5” for Eversource customers  

                                                OR  

• • • 13 digits and starts with a “1” for United Illuminating customers  

• If the Utility Account value does not satisfy the above criteria, the portal will show an error message and will not allow you to submit the application.   

• In the rare case that the account number does not follow the typical format, please contact energystorage@ctgreenbank.com.  

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