What is a “priority” customer?

Priority customers are the four customer categories identified by PURA to be at risk, and for which PURA wants to provide additional resiliency by allowing them to retain capacity rights and the ability to monetize them in the ISO-NE Forward Capacity Market. These customers are: (1) critical facilities, (2) grid-edge, (3) small businesses, and (4) C&I spaces replacing onsite fossil-fuel generation.