How will low-income qualification be processed/vetted? Who/how will eligibility be determined?

The low-income Energy Storage Solutions (ESS) incentive will be available only to households with income less than 60% of the state median income. To verify qualification, contractors will collect one of the following three items for all household members with income: (1) Last two pay stubs for all the household members who are 15 years old and older earning more than $3,500 a year (2) W2 from the previous calendar year, (3) Documentation of customer’s enrollment in another low-income program. Customers are also eligible if they can demonstrate any of the criteria or participate in any existing social service programs listed on the webpage at The contractor will then collect a completed and signed Affidavit of Low-Income Eligibility using one of the items from the list above and submit it on the enrollment platform at the time of project completion.

The Green Bank will audit up to 50% of low-income projects for each participating contractor and reserves the right to audit additional projects.

What happens when a customer sells their home?

If the battery is remaining with the home, there are two options: (A) the new homeowner is interested in participating in the program and completes a BESS Ownership Transfer Form, found on the energy storage webpage at, or (B) the new homeowner is not interested in participating in the programs, and the Program Administrators will seek to recoup the upfront incentive through the process reported in the Program Manual.

What is a “priority” customer?

Priority customers are the four customer categories identified by PURA to be at risk, and for which PURA has allowed additional incentives. These customers are: (1) critical facilities, (2) grid-edge, (3) small businesses, and (4) C&I spaces replacing onsite fossil-fuel generation.